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When you shop with us, we want you to be completely satisfied with your purchase.
If, for any reason, you would like to return an item that has been purchased online or in-store, we will happily accept it for a credit, return or exchange (exc. shipping and handling fees) within 14 days of your delivery date, as long as it’s in a saleable condition, in its original and undamaged packaging, both internal and external, and hasn’t been installed
Below are some important things you need to know about returning an item:
For complete Terms & Conditions of Sale please visit:
https://eosbathware.com.au/terms-and-conditions-online-purchases/ for online purchases
https://eosbathware.com.au/terms-and-conditions-in-store-purchases/ for in-store
If you believe your product is faulty you may be able to make a warranty claim. Please visit https://eosbathware.com.au/warranty/ to read more or contact our friendly staff.
Eos Bathware will provide full product specifications upon request. We strongly recommend consulting the specifications to ensure purchased products are suitable prior to opening packaging.
If you would like to discuss the return of an item or have any queries relating to a return or refund please don’t hesitate to contact our friendly staff.