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Returns and Refunds Policy

When you shop with us, we want you to be completely satisfied with your purchase.

If, for any reason, you would like to return an item that has been purchased online or in-store, we will happily accept it for a credit, return or exchange (exc. shipping and handling fees) within 14 days of your delivery date, as long as it’s in a saleable condition, in its original and undamaged packaging, both internal and external, and hasn’t been installed

Below are some important things you need to know about returning an item:

  • You have 14 days after your delivery date to contact us about your return
  • Delivery costs are non-refundable, exchangeable, or redeemable.
  • Items being returned are to be delivered to the original store of sale. Eos Bathware may arrange collection if requested. Fees and delivery terms apply.
  • If an exchange is not made at the time of return, a 15% stocking fee applies
  • The returned product(s) must be unused, in its original and undamaged packaging and must not have been installed or attempted to be installed.
  • We will credit your purchase only after we have received and inspected the returned goods.
  • All items are delivered as per invoice. It is the responsibility of the purchaser to check, in full, all items are correct and suitable prior to installation. Eos Bathware holds no responsibility if incorrect items are installed.
  • All clearance items are non-refundable.
  • All items sold as floor stock are sold ‘as is’ and are non-refundable or exchangeable.

For complete Terms & Conditions of Sale please visit:
https://eosbathware.com.au/terms-and-conditions-online-purchases/ for online purchases
https://eosbathware.com.au/terms-and-conditions-in-store-purchases/ for in-store

If you believe your product is faulty you may be able to make a warranty claim. Please visit https://eosbathware.com.au/warranty/ to read more or contact our friendly staff.

Eos Bathware will provide full product specifications upon request. We strongly recommend consulting the specifications to ensure purchased products are suitable prior to opening packaging.

If you would like to discuss the return of an item or have any queries relating to a return or refund please don’t hesitate to contact our friendly staff.

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