FAQs

Thank you for visiting EOS Bathware online store.

If you like to find out more about our products and terms of service and you do not find here the answer you were looking for, feel free to contact us via our contact form, phone us or visit our showroom. We are open every day, including weekends.

Question Do you have a retail store?
AnswerWe sure do! We’re located at 10-12 Bibby Court, Moorabbin, Victoria. We have all our stock on show for you to select at your convenience.
Question Is it safe to order online?
AnswerWhile the safety of online shopping has increased ten-fold in last decade, no site can guarantee 100% security. At EOS Bathware, we believe that the security of our customers is paramount and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please feel free to contact us.
Question What is ``My Account``?
AnswerMy Account is a little piece of EOS Bathware to call your own! This is where all your personal information is stored – your details and addresses, your previous orders and even your newsletter subscriptions.
To view your account click the ‘My Account’ (the little man) button at the top right of our site and login with your email and password.
Question How do I change details on my EOS Bathware account?
AnswerTo change any details in your account, including changing the account email and password, addresses, click the ‘My Account’ (the little man) button at the top right of our site and login with your email and password.
Question I am having trouble signing in to my account.
AnswerEek! If you can’t remember your password, click the ‘Lost Your Password’ link on the ‘My Account’ login page, then follow the prompts to reset your password.

If you can’t remember your login email you will need to contact us directly.

Question Does my computer need to accept cookies to shop on this site?
AnswerSimilar to most, if not all e-commerce sites in existence, this site uses cookies. But don’t worry this is a good thing! It allows us to customise the shopping experience you receive on our site (for example, storing your shopping cart for a later date) by storing a tiny text file on your computer. This allows us to provide you a richer, more enjoyable shopping experience.

So, while you can use our site without enabling the use of cookies, we strongly recommend that you do.

To understand how serious we take your personal privacy, and how this site handles cookies, head to our Privacy Policy page. If you still have concerns, please don’t hesitate to contact us.

Question How does EOS Bathware protect my privacy?
AnswerWe take your privacy very seriously. To read where we stand on protecting your privacy please view our Privacy Policy. If you have any concerns at all, we would be happy to discuss these with you.  Simply send us an email here with your concern and a contact phone number and we will be in touch.
Question Is EOS Bathware on Social Media?
AnswerAbsolutely! And we’d love to hear from you! You will be able to find us on a most of your favourite platforms. You will be able to find our product range, completed bathrooms where our products have been used and more great ideas for inspiration. Join us on Instagram, Facebook, Google+, LinkedIn and Pinterest for our best content. We’d love for you to follow us so we can keep you up to date with everything that is going on.
Question Where is your product made?
AnswerOur products come from various places around the world including but not limited to: China, Sri Lanka and here in Australia. For specific places of manufacture please contact our friendly staff.
Question Can I be assured of quality?
AnswerAbsolutely! We have complete confidence that the products we manufacture, supply and import are of the highest quality standard. This is why we offer a 3-10 year warranty on the majority of our products, a guarantee that’s well above the industry standard.
Question How do I pay for my order?
AnswerPayments are automatically deducted from your credit card or PayPal account once your order has been placed – it’s that easy! No mess, no fuss.
Question What methods of payment do you accept?
AnswerWe accept Visa, Mastercard, America Express and PayPal.
Question Is this site safe to enter in my credit card details?
AnswerWhile the safety of online shopping has increased ten-fold in last decade, no site can guarantee 100% security. At Eos Bathware, we believe that the security of our customers is paramount and we take all necessary steps to ensure your personal details are not compromised, including applying industry standard SSL security software. For added security the Checkout Process is completely encrypted. We recommend to all our valued customers to safeguard their passwords, ID numbers and login details and to minimise risk, change your password regularly. If you have any concerns, please contact us, we would love to hear from you!
Question Can I amend or cancel my order?
AnswerOf course. Just drop us an email or call us directly. You can find our best contact details at our Contact Us page.
Question Will you charge GST on my order?
AnswerSure will. By Australian law, all published RRP’s must include GST and GST must be on-charged.
Question How much is delivery?
AnswerDelivery in the Melbourne metro area is absolutely free (conditions apply). Anything beyond this area will incur a fee which will be based on the product and where it is being delivered to. Feel free to contact us for a quote on delivery. Be sure to include your contact details, delivery address and products you would like to order.

Alternatively, if you order online, one of our friendly staff will contact you to arrange delivery and advise the cost.

Question Do you deliver to my area?
AnswerIf you’re in Australia – yes. All our orders are delivered by our friendly staff or via courier depending on your area. Fees and charges may apply so please visit our Delivery Terms page for full details.
Question How long does delivery take?
AnswerDelivery times can vary depending on the order and the delivery address. In most cases, the Melbourne metro area can be delivered within 24 hours. Anything outside of that will depend on what is being delivered and where. Feel free to contact us at any time to discuss.
Question Can I select my delivery day?
AnswerOf course. Just let us know when is most suitable and we’ll do what we can to get it to you promptly.
Question Has my order been shipped yet?
AnswerOur staff will send you an email confirming that your order has been shipped. If you have not received the notification email, feel free to contact us. Make sure you give us the order number.
Question Do all your products come with a warranty?
AnswerYes. The vast majority of our products come with at least a 3 year warranty. Head to our Warranty page for more info or the product page on the website to find the specific warranty.
Question How do I make a warranty claim?
AnswerTo make a warranty claim contact the store and will be happy to assist you with your claim. If you are unsure if you are eligible for to return your item, feel free to check our warranty policy.
Question Can I return an item?
AnswerAbsolutely, but there are some conditions. It is worth noting that all returns must be within 30 days of receipt and a 15% re-stocking fee applies when an exchange isn’t made. Head to our Returns page for all the details.
Question What can I do if something is wrong with my order?
AnswerContact us and tell us what is wrong and will do our best to assist you.
Question Can you help me install my products?
AnswerWe aim to provide you with as much technical and installation detail as possible. However, we strongly advise that you seek the services of a qualified plumber, builder and electrician or glazier where relevant.
Question Can you recommend any installers?
AnswerOf course! We have dealt with tradespeople for years and are happy to recommend only those we know and trust. For details please contact us.
Question Are there installation guides for my product?
AnswerMost of our products will come with an installation guide. If you have any queries as to how to install a product do not hesitate to contact our friendly staff and we’ll be happy to help where we can.
Question I need a spare part, who do I contact?
AnswerOur friendly staff can assist you with this, give us a call or send an email and will be happy to help you find what you need.