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Privacy Policy

Eos Bathware is an organisation bound by the National Privacy Principles which are contained within the Privacy Act 1988.

At Eos Bathware we respect and value your privacy and we take all reasonable steps to ensure that any personal information we collect is kept securely to prevent misuse, loss, unauthorised access or change.

Collection & Use of Information

We collect personal information when you purchase an item from us, either in store or online. This information will be used for the delivery of our goods, the maintenance of our marketing database and for the reference of product purchases.

This information may be provided to our business associates and others for purposes directly related to the purpose for which the personal information is collected.

We will not use or disclose your personal information for any other purpose without your consent unless we are legally required to.

The type of information we are collecting and storing is:
Your name, address, phone number, email address and the details of your purchases from us.

We do not store credit card details. All credit card information is passed onto our bank for processing. We may also from time to time request a copy of your driver’s licence and credit card to confirm delivery if you are not going to be home to ensure the transaction is not fraudulent.


The security of your personal data is paramount to us. We take all reasonable steps to ensure that your personal information is secure including using industry standard Secure Sockets Layer (SSL) encryption software. However, no system is 100% secure or error free. We cannot guarantee that your personal information is totally protected, for example from hackers or misuse. If you enter your personal information on our website, you should exercise due care to safeguard your passwords, ID numbers and other special access features associated with our website.


Cookies are routinely used by most, if not all, e-commerce merchants, including Eos Bathware. Cookies are small blocks of text which are sent to your browser from a website. Only our website has access to the information in our cookies. This information about the user enables us to track and personalise our site to enhance your experience. For instance, by setting a cookie on our website, we can provide you with storage of items in your shopping cart between visits.

These cookies can in no way be used by us or anyone else to get data from your hard drive, obtain your e-mail address or access sensitive information about you as an individual. Cookies must meet strict specifications to ensure that they are not used to compromise security.

If you disable cookies on your web browser, you may not be able to fully experience all features of the Eos Bathware website, including a personalised shopping experience.

Eos Bathware currently advertise with third-party vendors, including Google, displaying ads on sites on the internet. These third-party vendors, including Google, use cookies to serve Eos Bathware ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. If you have any queries, problems, or complaints please contact us by any of the methods detailed below.

Product Reviews and Blogs

If you provide a review or rating for a product available on the Eos Bathware website, or make a comment on any article posted on a blog owned by us, we reserve the right to publish part or all of your review or rating together with your first name and suburb. Eos Bathware also reserves the right to remove any review, rating or comment at our discretion.

Communication & Marketing

If you have made a purchase from our e-commerce store we may occasionally update you on our latest products, news and special offers via e-mail or post. You will also be given the opportunity to receive such communications from us when you create an account with us.

All existing customers and account holders have the option to opt-out of receiving marketing communications from Eos Bathware. If you do not wish to continue to receive marketing from us you should opt-out by clicking on the “unsubscribe” link in any email communications which we might send you.

Third Parties

The Eos Bathware website contains links to other sites. While we enforce our privacy policy with respect to information gathered on our site, we are not responsible for any information you provide to other websites you may access through links on our site.

Accessing & Correcting Information

The personal details we collect from you may be viewed upon request, except in circumstances where Eos Bathware is permitted by law to withhold information. If you think that the information we hold is inaccurate please contact us via email through [email protected].

Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes to this privacy policy will be published by posting an updated privacy policy on this website. If we make material changes to this policy, we will notify you here or by email.

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Get in Touch(03) 9041 6228[email protected]
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