Delivery Terms

Our Delivery Service

After your order is placed with Eos Bathware, your delivery will be coordinated by our friendly staff at your nearest store. Delivery costs and timings are dependent on location and method of delivery and we outline the details for you below. As a general guide, most Melbourne metro deliveries can be arranged with 24 hours notice. Outside of the Melbourne metro area will need to be assessed on a case by case basis.

Delivery Options

There are two delivery options available to you; Standard Delivery or Premium Delivery:

Standard Delivery

Standard delivery comes free with every online Melbourne metro delivery. Deliveries are made between 9am and 4pm Moday to Friday. One delivery driver will be assigned to each delivery and requires someone of able body to help unload. Deliveries are to the front door or ground floor only.

Any delivery outside the bounds of the above terms will incur a charge and will be determined on a case by case basis.

Premium Delivery

Premium delivery is available in the Melbourne metro area only and allows for the following options:

  • After hour delivery
  • An extra person to help unload
  • Delivery up stairs (per flight)
  • Delivery inside the dwelling
  • Express delivery (within 24 hours)

A charge of $80 will be incurred per option taken and must be paid prior to delivery.

Delivery Areas

Free delivery to all Melbourne Metro Area

All other areas will be costed on a case by case basis. Your delivery fee is calculated by the size and weight of your total online order, plus the delivery location.

All deliveries must be signed for when you receive them and deliveries cannot be made to PO Boxes.

If you have any queries relating to delivery times and costs for your area or you haven’t received your goods within a reasonable period, please contact our friendly staff.