Eos Bathware works with established brands across Australia. While we do not manufacture products in-house, we ensure that we source them from reputable companies that adhere to high standards of quality and ethics. For specific details, please contact us.

Yes, most of our products come with a warranty ranging from 3 to 10 years. Some products even come with a lifetime warranty. For specific warranty details, please refer to the individual product page.

To make a warranty claim, simply contact us, and our team will guide you through the process.

While we do not offer direct installation services, we recommend using qualified professionals, such as plumbers, electricians, or glaziers for installation.

If you need a spare part, please contact us, and we will help you source the correct part.

Yes, we accept returns within 14 days of receiving your order. A 15% restocking fee applies to returns that are not exchanges. Please refer to our Returns Policy for full details.

If you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. Be sure to retain the packaging and take photos of the damaged goods for our records.

Refunds are available for items returned within the 14-day return period, as long as the product meets the return conditions. Please note, shipping fees are non-refundable. If you paid via credit card or PayPal, the refund will be processed to the original payment method.

Once your return has been processed and approved, your refund will be issued within 5-7 business days. Refunds are typically processed to the original payment method.

Simply browse our website, add your desired items to the cart, and proceed to checkout. Payments are securely processed via Visa, Mastercard, American Express, and PayPal.

We accept Visa, Mastercard, American Express, and PayPal.

Yes, our website uses SSL encryption to keep your personal and payment details secure during checkout. We recommend updating your password regularly for added protection.

If you need to amend or cancel your order, please contact us as soon as possible, and we'll assist you with the changes.

Delivery charges depend on the size, weight, and destination of your order. You will see the delivery cost at checkout before completing your purchase.

Yes, we deliver throughout Australia. Delivery fees may vary based on your location. Please refer to our Delivery Information page for full details.

Delivery times depend on the products you’ve ordered:

• Made-to-order products (such as certain vanities) may take 1-5 weeks to be processed and shipped.
• Shelf-ready products are shipped within 24-48 hours.

Yes! You can select your preferred delivery date during checkout, and we’ll do our best to accommodate your request.

A Trade Account is a special account for our business and trade customers, giving them access to exclusive, discounted prices on our full range of products.

To apply for a Trade Account, simply fill out the application form on our website or contact us directly. Once approved, you'll be able to access special trade pricing.

Trade Account holders receive special discounted prices, access to a wider selection of products, and priority customer support. It’s the perfect way for businesses to save on quality bathware.

You can create an account by clicking on the "My Account" button at the top of our site. This allows you to manage your personal information, track orders, and sign up for our newsletter.

To update your account details, simply log in, click "My Account," and make the necessary changes to your personal information, addresses, or email preferences.

We take your privacy seriously. We use secure encryption methods to protect your personal information and comply with all relevant privacy regulations. For more information, please see our Privacy Policy.