Here at EOS Bathware, we are extremely confident that the products we supply and import are of the highest quality standard.
If, on the rarest of occasions, a product fails to meet these high standards, we will replace, repair or refund the goods at no cost to you, as required by Australian Competition and Consumer Act 2010 and any applicable state laws. You may be entitled to this if you contact us within 14 days of delivery and:
- The goods are faulty;
- The goods were incorrectly described;
- The goods are different from a sample shown to you; and/or
- The goods do not do what they are supposed to do
In addition to your rights above, we also offer the following additional warranties and their ensuing conditions:
For warranty periods on specific items including parts and labour please refer to that product through our Products page.
Due to the manufacturer’s conditions, the warranty on flexible hoses and soft-close toilet seats it is 12 months from date of purchase.
We will repair or replace free of charge any faulty product due to defects in materials or workmanship within the warranty period. We, or our nominated agency, reserve the right to assess, repair, replace or service any warranty claims as we see fit.
If a warranty call-out is required and deemed to be a fault of incorrect installation and not a fault of the product in question, all fees and charges will be billed to the person(s) who carry the invoice for the product. Payment is to be made to the tradesperson prior to finalizing the warranty.
The warranties above may exclude:
Any defect or injury caused by or resulting from misuse, abuse or neglect, accidental damage, improper installation or other alterations or modifications which affect the reliability or performance of the product not attributed to faulty manufacture.
Claims where excessive water pressure is evident. As per AS/NZS 3500 the maximum static water pressure must not exceed 500kpa. Where pressure exceeds 500kpa, pressure-limiting valves should be installed.
Claims where the ceramic cartridge has malfunctioned due to the presence in the water supply of:
- Copper tube pieces
- Sand, dirt or stones
- Thread tape
- Other objects not normally presented in potable water supplies
Items sold as floor stock – Any item sold as floor stock is sold ‘as is’ and any defects which can be viewed or noted at time of sale are excluded from all warranty claims.
Goods Damaged in Transit
If any goods arrive damaged, please contact our friendly staff as soon as possible – as you have 30 days from the date of delivery to notify us. We will arrange to have the damaged item returned and either replaced or credited. Make sure you keep the item in its original packaging.
For all queries relating to warranty claims, please contact our friendly staff.